Senior Customer Success Manager
Customer Success is vital to our long-term growth and profitability plans and, in line with our exciting 2021 growth plans, we are looking to expand our Customer Success team in order to make sure we are delivering a best in class Customer experience throughout the whole customer journey, for all of our customers.
We are seeking to hire an experienced, customer-centric, Senior Customer Success Manager with strong relationship building skills and a proven desire to help drive adoption and deliver success for their customers.
Reporting into the Head of Customer Success, you will be responsible for the success of our direct customers with key responsibilities.
Customer Support and Onboarding Exec
Building a best in class customer support function is integral to making our customers successful, and supporting Cyance’s long-term growth and profitability plans. With this in mind we are looking to hire our first dedicated Support and Onboarding Exec.
Reporting into the Head of Customer Success, your role will focus on supporting the Customer Success Managers in onboarding all new customers accurately and efficiently and being the first line of support for all customer technical enquiries.